Thrivas Staffing Agency

Large retail wholesaler of woman’s clothing is currently hiring several Customer Service Representatives. This is a full time position Monday through Friday from 9:00 a.m. until 5:30 p.m. The company provides

Large retail wholesaler of woman’s clothing is currently hiring several Customer Service Representatives. This is a full time position Monday through Friday from 9:00 a.m. until 5:30 p.m. The company provides benefits after a short probationary period.

The ideal applicant will have previous experience working as a call center customer service agent, receptionist or client intake coordinator accustomed to talking to business clients over the phone. Applicants should be friendly, outgoing and be capable of performing data entry while taking purchase orders over the phone.

The CSR is responsible for answering inbound calls from retailers that would like to make a purchase. Answer basic questions regarding the clothing and accessories as well as assist them in navigating the company website. Input purchase order into system and ensure all information is accurate. Accept payment over the phone; submit requests for refunds, exchanges, etc. You will also assist buyers who have questions regarding tracking shipments, order delays, or received incorrect or damaged merchandise.

Requirements
1+ year of customer service experience
High School Diploma
Type no less than 25wpm
Submit to criminal background testing

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