Customer Service Specialist (Call Center Representative)

Website Thrivas Staffing Agency

Call center is currently hiring several Customer service Specialists. The office hours vary with the majority of the shifts Monday through Friday from 8:00 a.m. until 5:00 p.m. There are swing shifts and weekend schedules available. Some overtime is available. OT is not required. Benefits are offered after a 6 month probationary period. Benefits include medical, dental, vision, and paid time off. The company 401k is available after 1 year of employment. Bonus earnings offered. The starting pay is up to $16 per hour, depending on experience, with opportunities for pay increases and advancement within the company.

The company is a large organization that provides third party customer service, billing, collections and voice call services to business clients. This is a very busy department that requires staff to take a large number of inbound calls. To excel in this position employees must poses a friendly upbeat and professional attitude, enjoy working on the phone for long periods of time and a passion for true customer service. Individuals with previous call center customer service experience are encouraged to apply.

The CSR may be assigned to various departments. The CSR is assigned to a business clients accounts and will be provided a script to read from when answering calls. Paid training is provided. Verify account information, update account details, and provide account information. Troubleshoot, research and provide solutions. Business clients range from credit card servicers, communication (cell phone, internet providers, etc.). Some technical support positions are also available. Transfer calls to appropriate department for billing, collections or sales.

Basic computer skills
Must type 30 wpm or greater

All job searches are kept confidential. We will never contact your current or former employers, or send your resume to a company, without your consent.

Please note that we do not post all of our jobs on our website. If you submit your resume our recruiters will conduct a job search for you based on all of our jobs.

Thrivas is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status.

By submitting your information you will automatically be signed up for Job Alerts and The Career Blog. The emails will provide you with career insights powered by Thrivas. You may click the unsubscribe link on the emails if you would like to be removed from the Job Alerts and The Career Blog email list.

This job may not be available at the time of your resume submission, however, we are always accepting new applicants.

Search for another job below