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Thrivas Staffing Agency

Software company is hiring an experienced Help Desk Tech. The position is full time and permanent. The office hours for this position are 11:00 a.m. until 6:30 p.m. Monday through Friday. Overtime is also offered

Software company is hiring an experienced Help Desk Tech. The position is full time and permanent. The office hours for this position are 11:00 a.m. until 6:30 p.m. Monday through Friday. Overtime is also offered for evenings and weekends. The company provides full benefits after a short 60 day probationary period.

This is a software development company with a nationwide client base. The company is currently hiring several full time positions for the Help Desk Dept. The ideal applicant will either have several years of experience providing I.T. support or have a Degree/Certificate in Information Technology and have some professional experience such as customer service in a call center. Bilingual applicants are strongly encouraged to apply however this is not a requirement.

The Help Desk Technician is responsible for providing customer service support to individuals and business. Assist new users with basic training questions; re-forwarding training modules and directing them to the online support page for frequently asked questions. You will also troubleshoot technical issues submit through our online ticket center or answer calls from users having technical issues or trouble navigating the system. Senior Help Desk Techs will also assist with integrating multiple systems to the company’s program.

Requirements
1+ year of Help Desk experience or Degree in Information Technology
Type no less than 35 wpm
Comfortable providing technical support over the phone
Able to clearly communicate detailed technical steps over the phone
Strong customer service skills

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Please note that not all of our open positions are posted on our website. It is a good idea to submit your resume even if your desired job is not listed. THRIVAS is a leader in staffing and recruiting services. With our knowledge and experience we are often able to fill our client job orders prior to posting the position online. If your resume is in our database, you will be considered for job opportunities that may never be posted online or readily known to the general public. This job may not be available at the time of your resume submission, however, we are always accepting new applicants and upon your resume submission our recruiters will conduct a job search for you based on our current and future openings.

 
 

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