Thrivas Staffing Agency
Software company is currently hiring a Help Desk Technician. The position is full time and permanent. The office hours are Monday through Friday from 9:00 a.m. until 5:00 p.m. The company provides a
Software company is currently hiring a Help Desk Technician. The position is full time and permanent. The office hours are Monday through Friday from 9:00 a.m. until 5:00 p.m. The company provides a generous benefits package after a 60 day probationary period. Benefits include medical, dental, vision, 401k, paid time off, paid training, and more!
The ideal applicant will have experience providing remote I.T. support for end users through a ticket system. Applicants should have a certificate in Information Technology or extensive experience in a relevant position. This role requires heavy customer service and interaction both online and over the phone. Individuals should be able to clearly articulate complex and technical instructions over the phone or via email.
The Help Desk Tech is responsible for reviewing tickets submitted by users. Troubleshoot software issues, compatibility, or assist in resolving internal technical issues. You will also assist with some basic hardware support. This role requires individuals to have relevant hands on experience providing technical support in a high volume atmosphere. You must be friendly and patient while providing exceptional customer service.
- Recent employment in relevant industry/position
- Certificate or Degree in Information Technology preferred, not required
Your job search will be kept confidential. We will not contact your current or past employer(s) in regards to your job search without your authorization.
Please note that not all of our open positions are posted on our website. It is a good idea to submit your resume even if your desired job is not listed. THRIVAS is a leader in staffing and recruiting services. With our knowledge and experience we are often able to fill our client job orders prior to posting the position online. If your resume is in our database, you will be considered for job opportunities that may never be posted online or readily known to the general public. This job may not be available at the time of your resume submission, however, we are always accepting new applicants and upon your resume submission our recruiters will conduct a job search for you based on our current and future openings.