Thrivas Staffing Agency
Software development company is currently hiring IT Help Desk Technicians. The company has a need for several new employees. The office hours are Monday through Friday from 8:30 a.m. until 5:30 p.m. A generous
Software development company is currently hiring IT Help Desk Technicians. The company has a need for several new employees. The office hours are Monday through Friday from 8:30 a.m. until 5:30 p.m. A generous benefits package is available that includes 100% employer paid medical, group dental, vision, paid time off including holidays along with a matching 401k. Long term life and disability plan and a prepaid life insurance policy also offered. The starting pay is up to $18 per hour, depending on experience.
The ideal applicant will either have experience working as a Help Desk Technician or have a degree/certificate in Information Technology. Applicants must be capable of providing precise step-by-step instruction over the phone. This is a customer service position that requires friendly individuals who enjoy assisting individuals and are passionate about technology.
The IT Help Desk Tech is responsible for answering inbound calls from business clients who have previously purchased the software program. Answer basic questions regarding using the program, troubleshoot basic technical issues or instruct client to submit a ticket through company website for advanced technical issues. You must be patient and able to maintain your professionalism during challenging client calls. This position also maintains client accounts, updates records and logs purpose of phone call.
1+ year of experience or a degree/certificate in relevant field
High School Diploma or GED
Type 35 wpm or greater
Your job search will be kept confidential. We will not contact your current or past employer(s) in regards to your job search without your authorization.
Please note that not all of our open positions are posted on our website. It is a good idea to submit your resume even if your desired job is not listed. THRIVAS is a leader in staffing and recruiting services. With our knowledge and experience we are often able to fill our client job orders prior to posting the position online. If your resume is in our database, you will be considered for job opportunities that may never be posted online or readily known to the general public. This job may not be available at the time of your resume submission, however, we are always accepting new applicants and upon your resume submission our recruiters will conduct a job search for you based on our current and future openings.