Merchant Onboarding Specialist
AHG Pay — West Palm Beach,FLMerchant--Onboarding--SpecialistAlternative--Horizons--Group-----West--Palm--Beach,--FL--(On-Site)Pay:--$70,000-----$75,000--per--yearType:--Full-timeAbout--Alternative--Horizons--Group--We--don't--just--process--payments.--We--protect--businesses.--If--you're--the--kind--of--person--who--runs--toward--problems--instead--of--around--them,--keep--reading.The--OpportunityWe--need--a--Merchant--Onboarding--Specialist--to--own--the--process--from--the--moment--a--merchant--says--"yes"--through--processor--approval.--You'll--run--live--onboarding--calls--with--business--owners,--collect--and--validate--business--documents,--prepare--and--submit--applications--to--processor--partners,--and--manage--the--underwriting--process--until--the--merchant--is--approved--and--ready--to--go--live.This--is--the--highest-leverage--role--in--the--pipeline.--Every--deal--that--stalls--between--commitment--and--approval--is--revenue--that--dies--on--the--vine.--Your--speed,--accuracy,--and--merchant--communication--directly--determine--how--fast--we--develop.You--are--not--in--sales.--You--are--not--in--customer--service.--You--are--the--bridge--between--a--merchant's--verbal--commitment--and--their--first--live--transaction.--You--own--that--bridge.What--Success--Looks--LikeFirst--30--Days--(You--Watch,--We--Do)--Shadow--15-20--live--onboarding--calls--to--learn--the--process,--the--systems,--and--the--merchant--types.--Study--the--gold--standard--call--recordings.--Learn--the--document--requirements--by--entity--type--(LLC,--corporation,--sole--proprietorship).--Get--comfortable--with--Onboarding--Hub,--IRIS--CRM,--and--PandaDoc.--Submit--your--first--3-5--applications--with--oversight.--Give--daily--end-of-day--reports--covering--wins,--challenges,--and--what--you'd--improve.60--Days--(We--Do--Together):--Handle--routine--onboarding--calls--with--oversight--and--post-call--review.--Independently--prepare--and--submit--clean--application--packages--for--straightforward--merchants--(single-owner--LLC,--standard--hemp/CBD).--Manage--stipulation--responses--with--minimal--guidance.--Begin--handling--your--own--follow-up--cadence--for--outstanding--documents.--Process--8-10--merchant--applications--end-to-end.--90--Days--(You--Do,--We--Watch)--Independently--run--onboarding--calls--for--all--standard--merchant--types.--Submit--clean--packages--with--no--oversight--needed.--Handle--underwriting--liaison--work--independently.--Know--when--to--escalate--(complex--entity--structures,--unusual--compliance--situations,--pricing--questions)--and--when--to--solve--it--yourself.--Process--12-15--merchant--applications--per--month.--Contribute--to--process--improvement-----if--you--find--a--gap,--you--document--it--and--propose--a--fix.Core--ValuesThese--aren't--wall--decorations.--They're--how--we--operate,--how--we--hire,--and--how--we--evaluate--performance.Run--Through--The--Storm--When--obstacles--appear,--we--charge--forward-----not--around--them.--We--face--challenges--with--an--unshakeable--belief--that--solutions--exist,--and--we--have--the--tenacity--to--find--them.--We--embrace--"we'll--figure--it--out"--as--a--real--strategy--because--it--is--one.Own--Your--Outcomes.--We--take--full--accountability--for--attitude,--effort,--and--preparation.--When--something--goes--wrong,--we--focus--energy--on--solutions,--not--circumstances.--We--follow--the--1-3-1--rule:--when--you--bring--a--problem,--bring--three--possible--solutions--and--your--recommendation.--We--don't--dump--problems--on--other--people's--desks--without--having--tried--to--solve--them--first.Compound--Value:--Every--interaction--makes--the--relationship--stronger.--Every--problem--solved--becomes--documented--knowledge.--Every--client--success--becomes--proof--for--the--next--client.--We--don't--just--process--transactions-----we--compound--value--for--merchants,--for--the--team,--and--for--ourselves.--Excellence--scales--through--systems,--not--heroics.--If--you--solve--it--once,--document--it--so--nobody--has--to--solve--it--again.Growth--PathJunior--Merchant--Onboarding--Specialist-----Learn--the--process,--master--the--systems,--build--accuracy.--Merchant--Onboarding--Specialist-----Own--the--process,--handle--all--merchant--types--independently.--------Senior--Merchant--Onboarding--Specialist-----Train--new--hires,--handle--complex/high-value--deals,--optimize--processor--relationships.--Merchant--Operations--Manager-----Oversee--boarding--and--post-approval--operations--as--the--company--scales.Every--hire--matters.--Every--role--has--a--clear--growth--path.--We--invest--in--continuous--learning--because--your--ceiling--is--our--ceiling.Compensation--and--BenefitsBase--Salary:--$70,000-----$75,000--per--year--(depending--on--experience)Benefits:10--days--combined--PTO--and--sick--leave--per--yearBirthday--off--when--it--falls--on--a--scheduled--workdayAverage--of--17--company-designated--holidays--per--year3--weeks--paid--maternity/paternity--leaveTax-free--health--reimbursement--up--to--$6,450/year--(individual)--or--$13,100/year--(family)--toward--the--health--plan--of--your--choice.401(k)--with--100%--company--match--up--to--4%--of--compensation--(eligible--after--90--days,--immediate--vesting)On-site--role--in--downtown--West--Palm--BeachInterview--ProcessWe--move--fast.--A-players--don't--stay--on--the--market--long,--and--neither--do--we.Interview--1:--Video--Screening--(30--minutes)-----We'll--talk--about--your--background,--how--you--handle--problems,--and--whether--your--wiring--matches--what--we--need.Interview--2:--In-Person--Technical--Assessment--(30--minutes)-----You'll--work--with--real--documents--and--show--us--how--you--think.--No--trick--questions-----just--attention--to--detail--and--process--thinking.Interview--3:--In-Person--Culture--and--Values--(30--minutes)-----Meet--the--team,--talk--about--what--you're--building,--and--make--sure--this--is--the--right--fit--for--both--sides.Work--Location:--In--person,--West--Palm--Beach,--FLCompensation:$70,000...
